Returns

Price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit card company. Once your order has been dispatched, you will receive a confirmation email which will have your order tracking information and contact details. Society’s Outcasts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

Royal Mail UK Delivery Signed For® 1st Class  Express Delivery 1 to 2 working days 

Royal Mail UK Standard Delivery Signed For® 2nd Class 3 to 5 working days 

Our philosophy is simple - we believe that fashion should be sustainable, ethical, and affordable. We are committed to using eco-friendly materials and supporting fair labor practices. We also believe that fashion should be accessible to everyone, which is why we offer a wide range of sizes at affordable prices.

Our international deliveries are made via Royal Mail and will require a signature upon delivery. After any fail delivery they will leave a card advising of the consignment number, time of attempted delivery and a contact number for the nearest courier depot. 

Items will be kept at the collection point for five working days to allow you to collect the order. If no attempt by you to collect the order, it will be returned to the Society’s Outcasts. If Customer Services then receive no contact from you regarding this order within a further five working days, the payment will be refunded minus any delivery charge and the return delivery charge. 

We strongly recommend that you return items using a DHL registered post service with compensation cover and obtain a certificate of posting for your record as we cannot be held responsible for items that are lost in the post when being returned to us. Society’s Outcasts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. 

• Items must be returned within 30 days after delivery 
• Kindly allow 7-14 days for returns to be process 
• Items must be new and unworn/unwashed. 
• Include your original Invoice and return note 
• Indicate items you would like to return 
• Check your return form for accuracy 
• Securely repackage your merchandise. Cover or remove any original mailing address label or shipper barcodes from package 
• Please send your return to: Society’s Outcasts, Queens Court, 9-17 Eastern Road, Romford, Essex, RM1 3NH 
• Society’s Outcasts will credit you in the same manner as your original payment within 7 days of receiving the returned item 
• Please note that we DO NOT offer free returns. 
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are none refundable. 
• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 
• If you have any questions on how to return your item to us, Contact us at: sales@societysoutcasts.com